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Q: Where are you located?
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A: We are located in Covington, Louisiana.
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Q: How long have you been in business?
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A: We have been in business for 4 years. Previously known as Van Wart Enterprises.
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Q: What are your hours of operation?
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A: 8 a.m. - 5 p.m. CST
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Q: What is your fax number?
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A: (334) 678-9400
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Q: Do you offer Wholesale Pricing?
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A: Please send us an email at support@giddyupstick.com for wholesale dealer inquiries.
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Q: Is there sales tax?
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A: Sales tax applies only to residents of Louisiana.
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Q: How long does it take to receive an order?
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A: 5-7 days.
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Q: What are the shipping costs?
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| A: Total shipping averages averages $8.95. It is dependent on weight and shipping area.
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Q: Do we ship internationally?
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A: We ship only within the United States, Canada and Mexico.
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Q: Can I get the item(s) shipped to me faster?
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A: There is no option to upgrade shipping method from standard ground at this time.
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Q: Which carriers are available to ship my order?
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A: UPS.
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Q: Can you ship to a P.O. Box?
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A: No.
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Q: Which Credit Cards are accepted?
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A: Visa, MasterCard and Discover
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Q: Can I pay by cash, check or money order?
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A: Cash, check or money orders are not accepted at this time.
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Q: What name will appear on my credit card statement?
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A: Hive Health Solutions.
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Q: What is the return policy?
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A: Please call United FSI for a Return Authorization Number at 314-894-3200. All items must be in their original packaging and in new condition. You must obtain your authorization number within 30 days. Items not in new condition or returned after 30 days are subject to a 30% restocking fee.
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Q: How and where do I send a return?
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A: 423 Bussen Underground Road, St. Louis MO 63129
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Q: Do you provide a money back guarantee?
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A: Yes, 30 day money back is guaranteed. Shipping and handling fees only are not.
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Q: What is your cancellation policy?
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A: Please notify us ASAP. It may be possible to cancel your order if the item has not already shipped.
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Q: How can I cancel my order?
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A: Call 1-877-GIDDY4U (443-3948)
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Q: Are there other colors available?
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A: At this time the Giddy-Up stick is offered only in the silver finish. Other colors may be added in the future. Please e-mail requests to support@giddyupstick.com
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Q: Can one Giddy-Up stick operate a separate siren and separate light at the same time?
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A: No, the siren and the light both operate on the same power supply. Only one of these accessories is available to use at any given time.
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Q: Are there any mechanical parts that require servicing?
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A: No, the Giddy-Up stick is a device based purely on leverage - spread the handles, lean forward, and push yourself up!
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Q: What type of batteries are required for the siren and light?
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A: Both the light and the siren require two CR2032 batteries with the positive (+) sign facing toward the front of the light or siren. The initial set of batteries are included, and replacement batteries can be purchased at most drug stores and retail chains where batteries can be found.
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Q: My light no longer works, can I purchase a replacement?
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A: Yes, a replacement light can be purchased through this website or by calling 1-877-GIDDY4U (443-3948)
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Q: Where can I purchase other accessories such as end caps and replacement rubber tips?
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A: Accessories can be purchased through thsi website or by calling 1-877-GIDDY4U (443-3948)
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Q: Who can benefit from the Giddy-Up stick?
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A: The Giddy-Up stick is ideal for use by anyone who needs help rising from a seating position. It is especially useful for patients with arthritis of the hips, knees or back. In addition, patients who have had knee or replacement surgery, low back surgery, and hip fractures really benefit from the additional assistance afforded by this portable sit to stand device.
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Q: How do I adjust the bottom handle height?
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A: The bottom pivoting handle has been pre-adjusted to the furthest apart position which works for the vast majority of users. If you feel the handles should be closer together for you, loosen the bottom nut and bot that pass through the bottom locking ring. The locking ring and handle can then be slid up to the desired position and replaced by securely tightening the nut and bolt.
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Q: How do I adjust the cane height?
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A: Can height can be adjusted by loosening the ring at the bottom of the cane, depressing the push button, and sliding the cane to the proper height.
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Q: Are the end caps included in my purchase?
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A: The end caps are sold as an accessory. They are a tight press fit which converts the handle into a convenient storage space.
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Q: Is there a weight limit for use of the Giddy-Up Stick?
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A: Yes there is. We don't recommend use of the Giddy-Up Stick in patients weighing over 400 lbs. for safety reasons, even though the product has load tested successfully at much higher rates.
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Q: How do I know if I am strong enough to use the Giddy-Up Stick?
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A: Most of the functionality of the Giddy-up Stick arises from its use of leverage to allow its user to rise. However, a certain amount of upper body strength is required. An easy test to see if you have the requisite strength can be performed using two stationary chairs.
Place the seat of one chair facing the back of the other chair. Simultaneously push up on the seat of one chair and the back rest of the opposing chair. Although not as ergonomic as the Giddy-up Stick, this test will allow you to gauge your strength.
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Q: Does the Giddy-up Stick feature a quad cane attachment?
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A: No, the Giddy-up Stick does not currently feature a quad cane attachment.
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Q: How much does the Giddy-up Stick weigh?
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A: The product is constructed of lightweight aluminum and weighs approximately 1.7 pounds.
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